Model positive safety behaviours and lead Workplace Health and Safety compliance of relevant policies
procedures and legislative requirements so Everyone Goes Home Safe Today
Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council’s Corporate Plan and policies
Follow reasonable directions to maintain business continuity of critical business activities in the event of an unplanned disruption
including but not limited to a disaster or event
Provide excellent customer service and specialist advice to a wide-ranging customer base including external and internal customers
government departments and executive leadership
Ensure accurate record keeping (including decisions
recommendations
and resolutions) in the appropriate system in accordance with all record keeping and operational standards
Generate
monitor
and complete financial processing transactions including
procuring of goods and services
manage the portable and attractive item register
coordinate travel arrangements
credit card reporting/balancing
Interpret and filter customer requests for planning and development or scheduling of works ensuring that levels are assigned in accordance with each unit’s priorities
Administrate
investigate
and accurately process relevant applications and/or projects which support the Planning Section’s requirements to meet relevant legislative and regulatory timeframes
Provide support to multi-disciplined teams within Planning and Development
Deliver business support
including but not limited to correspondence creation and management
meeting management and bulk data entry into relevant systems
Complete end of day processes for cashier operations as required. This includes end of day processing
debtor management
investigation and process customers’ requests for refunds
remedy payments and transfers
complete charge journal adjustments and manage agency payments. Generate
monitor and complete financial processing transactions
Liaise with the Coordinator Business Support and Senior Business Support Officers to ensure business support practices align to organisational requirements. Ensure the workflow and work performance of the Business Support Team is optimal
Manage and rectify identified issues associated with data input into the business systems of the section ensuring data integrity is maintained regarding applications and approvals
Deliver high level support aligned with section/division objectives
including but not limited to statistical analysis and reporting
assisting with procedural development and project management
Accept and aid in the administration of complex applications. Provide support and guidance to level 2 staff in following complex processes and procedures
Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations
Current Queensland “C” class driver’s licence
Demonstrated excellent customer service skills. Actively endeavors to understand the customer and enhance the customer’s experience
Demonstrated experience in a business support role supporting a multi-disciplinary team
Strong verbal and written communication skills including the ability to organize and communicate information clearly through a variety of customer contact channels
Ability to identify and prioritise competing tasks to achieve specific outcomes with accuracy and within strict legislative timeframes
Proficient in the use of Microsoft Office suite and large Business Management Systems
High level of adaptability and flexibility
to work in an environment which has many competing and shifting deadlines and priorities
Highly developed interpersonal
communication and negotiation skills
Demonstrated ability to multi skill in order to be able to work across teams to ensure administrative tasks are carried out in the most efficient manner. Additional Key Requirements for Level 3
Qualifications commensurate with Certificate IV in Business/ Business Administration/ Frontline Management / Diploma of Local Government Planning or similar competency
Minimum 5 years’ experience working in a customer and/or administrative support service role
Working knowledge of project management principles
Working knowledge of the timeframes
application and inspection processes relevant to policies and other legislation administered by Planning and Development
Highly developed problem-solving and analytical skills
with an ability to exercise judgment and initiative where procedures and practices are not clearly defined
Knowledge of the principles of adult learning for training of staff
Adopts a flexible mind set and recognises opportunity within change by supporting and/or leading the establishment of process improvement processes
practices and procedures.